We accept payment by credit card, bancontact, paypal or Ideal.

Après avoir fait votre choix, ajoutez simplement votre article à votre panier. Lorsque vous avez terminé, finalisez votre commande et procédez ensuite au paiement. La commande se déroule en 4 étapes : 1. Créez un compte ou identifiez-vous à l’aide de votre adresse e-mail. 2. Vous pourrez ensuite opter pour le retrait de votre commande à l'atelier ou son expédition via Bpost. dans ce cas, complétez les champs d’information relatifs à la livraison : le prénom, le nom et l'adresse exacte du destinataire. 3. Sélectionnez ensuite votre moyen de paiement. 4. Enfin, vérifiez votre commande et validez-la.

We ship to Belgium, the European Union, the rest of Europe and the rest of the world. *Customs charges and taxes for non-European Union countries: Any customs fees and taxes payable upon delivery are the responsibility of the customer. Please check with your country's authorities if charges apply.

Belgium: Bpost 24h Standard: €7,74 Free delivery for all orders over €230. Collection at the workshop: Free We will set an appointment together after receipt of your payment so that you can pick up your order. Neighboring countries*: Bpost Standard:€16.50 (with track & trace and compensation in the event of loss or damage) Free delivery for all orders over €330. * Germany, France (except DOM-COM-TAAF), Luxembourg, Netherlands. Rest of the European Union*: Bpost Standard: €34.60 (with track & trace and compensation in the event of loss or damage) Free delivery for all orders over €430. * Azores, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Madeira, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czechia. Rest of Europe*: Bpost Standard: €34.60 (with track & trace and compensation in the event of loss or damage) Free delivery for all orders over €430. * Albania, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Ceuta, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Man Island, Melilla, Moldova, Montenegro, Norway, Kingdom Kingdom, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican. Customs fees and taxes Any customs fees and taxes payable upon delivery are the responsibility of the customer. Please check with your country's authorities if charges apply. Mediterranean Basin + North America: Bpost Standard: €51.10 (with track & trace and compensation in case of loss or damage) *Algeria, Canada, Egypt, Israel, Jordan, Morocco, Syria, Tunisia, United States. Customs fees and taxes Any customs fees and taxes payable upon delivery are the responsibility of the customer. Please check with your country's authorities if charges apply. Rest of the world: Bpost Standard: €69.20 (with track & trace and compensation in the event of loss or damage) Customs fees and taxes Any customs fees and taxes payable upon delivery are the responsibility of the customer. Please check with your country's authorities if charges apply.

Lorsque votre commande aura été expédiée, vous recevrez un e-mail de la part de Bpost contenant un lien vers le tracking de votre colis afin que vous puissiez savoir exactement où se trouve votre colis.

Lubay makes every effort to ship your package within two working days (excluding weekends and Belgian public holidays) of receiving your payment. But it is sometimes possible that it takes longer: for a delivery in Belgium, we make every effort to ensure that the order is sent to the delivery address within a maximum of thirty working days following the validation of the order and receipt of payment. And within a maximum of 45 days for neighboring countries, following validation of the order. The terms of delivery will be specific to the postal services of the country concerned. The shipping costs charged for orders depend on the delivery method chosen and are clearly stipulated at the time of purchase.

Yes, of course! The buyer has a period of fourteen (14) calendar days, from the day after the day of delivery, to cancel his purchase, without penalty and without giving reasons, in accordance with the Belgian economic law code. Within this period, the buyer must notify the seller of his intention to make use of his right of withdrawal, as follows: - Send an email to soho@lubay.be- Notify name and first name of the buyer- Give a detailed description of the item(s) concerned, with reference to the number and date of the invoice issued or - complete the form available on the FPS Economy website The return to the seller will be made to the address mentioned on the package, unless otherwise instructed by the buyer, who must retain proof of shipment. The return address will be re-communicated to the buyer by email. If the buyer wishes an exchange instead of a refund, he specifies it in the e-mail and the seller will communicate to him, in addition to the availability of the article, the supplement to be paid or the partial refund as the case may be. applicable. All costs and risks associated with shipping the returned items are the responsibility of the buyer. In the event of use of his right of withdrawal by the buyer and the return of the products no later than fourteen (14) days following the communication of his decision to withdraw according to the methods agreed in the preceding paragraphs, the seller s undertakes to reimburse the purchase price to the buyer upon receipt of the products by the seller. In the event of reimbursement of returned products/services, the seller will credit the credit card used for the payment of said products with an amount equivalent to the purchase price thereof, less the amount of the purchase vouchers or discounts made when ordering. Reimbursement of the buyer will be made according to the terms agreed with the bank issuing the card. The buyer cannot make use of his right of withdrawal if the delivered products have been used, have been damaged, contain missing parts, or whose labels have been removed. The products must imperatively be returned correctly protected, in their original packaging, in perfect condition for resale, accompanied by any accessories, instructions for use, labels, etc. Otherwise, they cannot be taken back or exchanged. Custom-made or personalized products/services cannot be returned or exchanged under any circumstances. Products that are returned but cannot be accepted back by the seller are held at the disposal of the buyer at the seller's. The buyer remains liable to pay the price. In the event of abnormal or abusive returns, the seller reserves the right to refuse a subsequent order. The seller mentions on the site the conditions, the deadline and the terms of the right of withdrawal, as well as the model withdrawal form. 7.12 Possible existence and conditions of after-sales assistance, after-sales service or an additional commercial guarantee

Nos pièces sont conçues pour vous accompagner longtemps, c'est pourquoi nous garantissons tout ce que nous fabriquons. Si votre pièce LUBAY a besoin d'une réparation (une anse qui s'abime, une couture qui se détache, etc.), nous sommes là pour vous. ​ Comment faire? Contactez Soho (soho(@)lubay.be) pour expliquer le problème que vous rencontrez. Vous pouvez soit déposer votre LUBAY à l'atelier ou nous l'expédier par la poste. Ensuite, votre pièce sera réparée dans un délai de 2 à 4 semaines à partir du moment où nous l'avons reçue. Lorsque la réparation est terminée, nous vous expédions la pièce. Nous vous demandons juste de prendre en charge les frais d'expédition de chez vous à chez nous, nous prenons en charge les frais de réparation et les frais de retour de l'atelier à chez vous. ​ Par contre, nous ne sommes pas responsables de la mauvaise utilisation d'un article, comme par exemple un lavage en machine lorsque cela est interdit, un passage au sèche-linge, un poids excessif mis dans certains sacs, etc.

Notre fournisseur, le fabricant de la matière première Grape Skin - VEGEA® conseille d’appliquer un voile d’imperméabilisant éco sans huile ou graisse, une fois par an afin de la protéger des tâches. En cas de tâche, l’entretien est très simple: utilisez un chiffon doux imbibé d’eau, essorez-le bien et passez le ensuite délicatement sur la surface tâchée et tamponnez ensuite avec un chiffon doux sec si besoin. Et voilà! Le Grape Skin peut être nettoyé avec de l’eau et du savon doux naturel au PH neutre si besoin. Cependant, veillez à ne jamais utiliser d’eau de javel, d’alcool ou d’éponge abrasive. À ne jamais le blanchir, nettoyer à sec, repasser, nettoyer en machine, sécher au sèche-linge, sur un radiateur ou au soleil direct. Toujours laisser sécher au sec, à l’air libre et à l’abri du soleil direct. Comme toute pièce de maroquinerie confectionnée individuellement à la main, elle est à traiter avec soin, il ne faut ni la frotter sur des surfaces abrasives, ni la surcharger, etc.

Cork cannot be bleached, dry cleaned, ironed, machine cleaned, tumble dried, on a radiator, with a hair dryer or in direct sunlight. Any stains should be cleaned with a soft cloth moistened with a little warm water and mild natural soap by gently rubbing the area. Then, pass a soft cloth dampened without soap, then a soft dry cloth and let dry naturally in the open air in a dry place. It is advisable to apply a very light quantity of specific colorless natural vegetable wax in order to nourish and protect it (on a clean surface and then leaving to dry for 24 hours). Like any piece of individually handcrafted leather goods, this item should be treated with care, it should not be rubbed on rough surfaces or overloaded.

It is forbidden to bleach the Piñatex, dry clean it, iron it, machine clean it, dry it in the dryer, on a radiator, with a hair dryer or in direct sunlight. It is water resistant but Ananas Anam (producer of Piñatex) recommends the application of a waterproofing spray. Also according to Pineapple Anam, any stains should be cleaned using a soft cloth dampened with a little warm water and mild natural soap by gently rubbing the area. Next, wipe with a soft damp cloth without soap, then wipe with a soft, dry cloth and allow to air dry naturally in a dry place. It is also advisable to apply a very light quantity of colorless natural vegetable wax, specific to textiles, to protect it and give it a patina (on a clean, dry surface and leaving to dry for 24 hours). All information about Piñatex can be found at www.ananas.anam.com. Like any piece of individually handcrafted leather goods, this item should be treated with care, it should not be rubbed on rough surfaces or overloaded.

All Lubay creations are sewn meticulously by hand. As these are not mass-produced items, we advise you to take great care with them: - Don't overload your bag or pocket. - If your item contains faux leather, never machine wash, tumble dry, or use a hair dryer to dry faster if it gets wet. - Never let your bag or pouch dry in direct sunlight or on a heater. - Never use a hair dryer or dryer to dry your Lubay item. - Gently clean your bag or pouch with a slightly damp cloth and allow the item to air dry afterwards. - Only our bags or pouches whose exterior and interior are 100% cotton can be machine washed at a maximum of 30 degrees but do not use the dryer afterwards, let the item dry in the outdoors. - Lubay cannot be held responsible for misuse of its creations.

My name is Soho and I design and sew your bags. I am 35 years old, I was born in the Philippines and was adopted in Belgium. I studied philosophy at UCL and then became a teacher. Then, for a little over ten years and until March 2020, I was a touring musician and organized tours for other projects as well. I dreamed of launching a project of hand-sewn bags in Belgium, without animal suffering (I have been vegan for more or less 10 years) but the life of touring made it very difficult to set up. When March 2020 and the impossibility of going on tour arrived, we had to reinvent ourselves: the time to seriously work on this bag project had come. And that's how the energy and creativity inherent in the profession of musician was transferred to Lubay, thus opening a whole new chapter, without regret and with great enthusiasm and passion.

The workshop is located in Bièvre, a small village in the south of the province of Namur.