Shipping and Returns
We ship worldwide via Bpost with tracking and insurance against loss or damage. All our rates are transparent and clearly indicated during your order.
Shipping
Rates and Destinations
Belgium
Bpost 24h Standard : 7,74€
Free shipping from € 230 purchase
Collection at the studio
Free
By appointment after payment receipt
Neighbouring Countries
France (excluding overseas territories), Germany, Luxembourg, Netherlands
Bpost Standard : 16,50€
Free shipping from € 330 purchase
European Union
Açores, Autriche, Bulgarie, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, Grèce, Hongrie, Irlande, Italie, Lettonie, Lituanie, Madère, Malte, Monaco, Pologne, Portugal, Roumanie, Slovaquie, Slovénie, Suède, Tchéquie
Bpost Standard : 34,60€
Rest of Europe
Albanie, Andorre, Biélorussie, Bosnie-Herzégovine, Canaries, Ceuta, Féroé, Géorgie, Gibraltar, Groenland, Guernesey, Islande, Jersey, Liechtenstein, Macédoine, Man, Melilla, Moldavie, Monténégro, Norvège, Royaume-Uni, Russie, Saint-Marin, Serbie, Suisse, Turquie, Ukraine, Vatican
Bpost Standard : 34,60€
Mediterranean Basin and North America
Algérie, Canada, Égypte, Israël, Jordanie, Maroc, Syrie, Tunisie, États-Unis
Bpost Standard : 51,10€
Rest of the world
Bpost Standard : 69,20€
Customs duties and taxes
Any customs duties and import taxes are the responsibility of the recipient. We invite you to check the applicable regulations in your country before ordering.
Delivery Times
If your item is in stock, it is shipped as quickly as possible.
For pre-orders, the crafting times are indicated when ordering and are added to the shipping times mentioned above.
Delivery methods depend on the postal services of the destination country.
Receiving Your Order
The courier will call between 8 am and 6 pm on working days. In case of absence, a notice is left, and you must contact the courier within 15 days to arrange a new delivery. After this period, your order is returned to our workshop, and additional charges may apply.
Check your parcel upon receipt. In case of apparent damage, refuse it or make written reservations. For any claim, contact us at soho@lubay.be with photos within 48 hours of receipt.
Returns
Right of Withdrawal
You have 14 calendar days from the day after delivery to cancel your purchase, without penalty and without justification, in accordance with the Belgian Code of Economic Law.
How to proceed
Notify us of your intention by email to soho@lubay.be specifying:
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Your full name
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A detailed description of the items concerned
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The number and date of your invoice
Or use the official form available on the FPS Economy website.
Return Conditions
Return the item to the address communicated by email after notification. Keep your proof of shipment.
Items must be returned within 14 days of your notification, in their original packaging, in perfect resale condition, with all labels and accessories. Worn, damaged items, or items with removed labels cannot be accepted.
Return costs and risks are your responsibility.
Exchanges and Refunds
If you prefer an exchange rather than a refund, specify this in your email. We will confirm the availability of the item and any possible supplement or partial refund.
In case of a compliant return, we will refund the purchase price as soon as possible after receiving the items. The refund is made via the payment method used during the order, minus any applied vouchers or discounts.
Exclusions
Bespoke or personalized items cannot be returned or exchanged.
Returned items that do not comply with the return conditions remain at your disposal in our workshop. In case of abnormal or abusive returns, we reserve the right to refuse a future order.