SHIPPING
We ship worldwide via Bpost, with tracking and compensation in case of loss or damage.
Shipping costs are transparent and clearly displayed during checkout.
Shipping
Rates and destinations
Belgium — €7.74, free for orders over €230.
Studio pickup — free
By appointment after payment has been received.
Neighbouring countries — €9
France (excluding overseas territories), Germany, Luxembourg, the Netherlands.
European Union — €34.60
Azores, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Madeira, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic.
Rest of Europe — €34.60
Albania, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Ceuta, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Liechtenstein, North Macedonia, Isle of Man, Melilla, Moldova, Montenegro, Norway, United Kingdom, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.
Mediterranean basin and North America — €51.10
Algeria, Canada, Egypt, Israel, Jordan, Morocco, Syria, Tunisia, United States.
Rest of the world — €69.20
Flat rate.
Customs duties and taxes
Any customs duties and import taxes are the responsibility of the recipient.
We recommend checking the applicable regulations in your country before placing an order.
Delivery times
For items in stock, dispatch takes place as soon as possible after order confirmation.
In Belgium, deliveries are generally made on the next working day after dispatch.
For international shipments, delivery times vary depending on the destination country.
According to indicative information provided by Bpost for standard shipments, delivery times generally range from 2 to 10 working days, excluding any customs procedures in the destination country.
Delivery times are provided for information purposes only and may be affected by external factors beyond our control.
For pre-orders, production times are indicated at checkout and are added to the shipping time.
Receiving your order
Deliveries take place between 8 a.m. and 6 p.m. on working days.
In case of absence, a delivery notice is left and you must contact the carrier within 15 days to arrange a new delivery. After this period, the order is returned to our studio and additional fees may apply.
Please check your parcel upon receipt.
In case of visible damage, refuse the parcel or make written reservations.
For any claim, contact us at soho@lubay.be within 48 hours of delivery, with photos.
Frequently asked questions
Do you ship internationally?
Yes. We ship within Belgium, across the European Union and to many countries worldwide.
Is delivery free in Belgium?
Yes. Delivery in Belgium is free for orders over €230.
Are customs duties included?
No. Any customs duties and import taxes are the responsibility of the recipient.
Do delivery times include production?
For pre-orders, production times indicated at checkout are added to the shipping time.
What should I do if my parcel is damaged?
Refuse the parcel or make written reservations and contact us within 48 hours with photos.